Redesign the Philadelphia Museum of Arts app for a better reserving tickets and more customizing visit experience.

Redesign the Philadelphia Museum of Arts app for a better reserving tickets and more customizing visit experience.

My role

UI Designer

Timeline

May - July 2021

Platform

Mobile application

The problem

The problem

1

Museum visitors want to reserve timed ticked ahead to avoid waiting in long lines.

2

They also want to customize audio tour guides for a better experience.

Pain points

Pain points

1

Time: People are too busy to wait in line to get into the museum

2

Accessibility: Platforms for navigating the museum are not equipped with assistive technologies

3

Usability: There's no search function on the website

Persona

Persona

Journey map

Journey map

Sketches

Sketches

App design

App design